Refund policy

First and Foremost, We will do everything in our power to ensure that you are satisfied with your purchase. If you would like to cancel or make any amendments to your order, you will need to do so within 24 hours. This is due to all our clothing being custom made and the production of orders begins after 24 hours.

Note: For any issues or mistakes that's a result of our service; We'll provide a Free Replacement at no additional cost or a full Refund, based on the decision of the customer. 

Damaged & mislabeled items

We pride ourselves on unparalleled product quality. That’s why all our orders go through a 3-step quality check before we ship them out. However, if a damaged or mislabeled item was accidentally let through our quality control, or was damaged during shipment, we take full responsibility and provide a Free replacement. Please contact us here.

Buyer’s remorse

We only offers refunds for damaged or mislabeled products, not for buyer’s remorse. 

Size exchanges

Wrongly ordered sizes won’t be eligible for refunds. We make everything on demand, so requesting a size exchange would mean producing an entirely new product.

Order Cancellation

Please contact us as soon as possible and we'll gladly cancel any orders placed. Please Note: Orders can only be cancelled if they're still in the processing face (usually takes 24 hours); Any orders in the production face or that has been shipped out won't be able to be cancelled

Order failed to deliver

An order could not be delivered for various reasons. We've summed up the most common reasons below:
1. The recipient refused delivery
2. The address or other essential information is missing or incorrect
3. The house/office/premises is closed
4. Failure to re-deliver by the courier.

For situations like this, we would suggest the customer to contact their local post office and ask for an update. They could request to either pick up the parcel or schedule for a re-delivery depending on the delivery service used.

Returned to Sender items that are because of mistakes in the address given by the customer, or the customer is not available, and others as mentioned above can not be remade and reshipped for free. A failed delivery isn't returned to us, as it ends up somewhere in the postal system and we don't receive it back. you may choose to request a reshipment at half the price.